Your order will be dispatched within 24 business hours of payment clearing. Please Note: we only dispatch Monday to Friday.
When will I receive my purchase?
The delivery estimates below indicate the normal delivery schedule for most products across the KidsPlaysets.com.au website. For metro delivery to:
*Please allow 1-2 additional business days for regional delivery.
Please Note: Corona Virus [COVID-19] Delays.
All our transport partners including Australia Post, Toll, Fastway Couriers, and third-party associates are experiencing sporadic delays. This is due to localised depot closures, changes to transit routes and a reduction in active assets and personnel. We are working with our transport partners [where possible] to streamline deliveries and mitigate delays. Due to the uncontrollable nature of such delays, we are unable to provide a refund due to an extended delivery timeframe. We understand these delays are frustrating and appreciate your understanding and patience.
How can I track my order?
Within 24 hours of the product(s) you purchased being despatched from our warehouse you will receive an email/sms which indicates which transport partner your consignment is with and a tracking link to review your deliveries progress. *Please allow 24 - 48 hours for our transport partners to activate tracking. You can use the links below to track your purchase. Simply select your transporter from the list below and you will be taken to their tracking portal. Copy and enter your unique tracking ID [provided in your order dispatch confirmation email] to review your consignments progress.
*All orders require a signature on delivery. With some transporters, we are unable to leave parcels in a safe place if you are unavailable to sign for your delivery.
Please contact the KidsPlaysets.com.au team with any further queries you may have regarding your order.
